Terms and conditions
Terms and conditions
General terms and condition of the website sensor.si are prepared in accordance with the Consumer Protection Act (ZVPot-UPB2), the Electronic Market Act (ZEPT), the Code of Obligations (OZ), the Personal Data Protection Act (ZVOP-1) and international e-business codes.
Please read the terms and conditions carefully before using the online store.
The general terms and conditions deal with the operation of the online store, the rights and obligations of the user and the business relationship between the provider and the customer. The user is bound by the general conditions that are valid at the time of placing the online order. By confirming the order, the user is familiar with the general business conditions, personal data protection and legal notice.
The website sensor.si is operated by SENSOR d.o.o.. The company is entered in the following registers AJPES, DURS and is identified for VAT . The company is registered to carry out sales via the Internet at AJPES.
Registeration at purchase is not required.
The online store is open every day, 24 hours a day. Due to various technical reasons, doing business through the online store or even accessing the store is sometimes not possible. Therefore, the provider reserves the right to limit or completely stop access to the online store for a specified or indefinite period of time. The provider does not assume responsibility for the non-functioning of the store due to ignorance of use, any consequences of misuse of the online store, non-functioning of the service due to network failure, power failure or other technical disturbances that could temporarily, or even for a long time, interfere with use.
Accessibility of Information (summary of legislation)
We are committed to always provide the following information to the customer:
- identity of the company (name and place of business, register number)
- contact information, which enables fast and efficient communication (e-mail, phone)
- essential characteristics of goods or services,
- availability of products (each product or service that is offered on the site should be available within a reasonable period of time)
- terms of delivery of products or performance of services (mode, place and time of delivery)
- all prices must be clearly and unambiguously defined and it must be clear whether they contain taxes and transport costs,
- payment method and shipping,
- validity of the offer,
- period within which it is possible to withdraw from the contract and conditions for withdrawal; In addition, also on whether and how much it costs the buyer to return the item,
- an explanation of the appeal process, including all the information on the contact person or department for contacts with customers.
Payment methods
The provider offers the following methods of payment:
- Cash on delivery (COD, valid only for Slovenia and Croatia)
- by transfer to the account of SENSOR d.o.o. (Pro forma invoice)
Our bank account: SI56 0400 1004 9680 382
We issue an invoice on a durable medium, with a breakdown of costs.
Purchase agreement (Purchase order) is electronically stored at the company SENSOR d.o.o.. The buyer may require a re-print of the agreement so as to apply it to the following address: shop@sensor.si. We will resend the buyer the agreement (Purchase order) in the desired way - via e-mail or by regular mail.
Prices
All prices are shown in EUR (Euros) with and without the included 22% VAT. Prices are valid at the time of order placement and do not have a predetermined validity, except in the case of promotions, when the validity of the offer is specifically marked.
Prices are valid in the case of payment by the above methods and under the above mentioned conditions.
Despite our best efforts to provide the most up-to-date and accurate information, it may happen that the price information is incorrect. In this case, or in the event that the price of the product changes during the processing of the order, the provider will allow the customer to withdraw from the purchase.
The purchase contract between the provider and the buyer is concluded the moment the provider confirms the order. From this moment on, all prices and other conditions are fixed and apply to both the provider and the buyer. After submitting the order, the user receives a notification by e-mail that the order has been accepted or rejected.
The purchase process
Ordering goods: The buyer selects the desired product and then clicks on the "add to cart". Immediately after the product has been added to the cart, it is also visible in the cart. Here, the buyer can in the event that the selected product does not comply with its requirements, click on the "Remove" button and the product will be removed from the basket.
Also, the buyer can proceed with the purchase by clicking on "continue shopping" button.
When the customer selects the products that he would like to order, he has to fill in a table under the basket with data and delivery address and confirms the order by clicking on the "Order" button. From the moment the buyer confirms the order by clicking "Order" changing of the order via the website is no longer possible.
Order processing: After the placing the order, the customer receives an e-mail notification that the order is processed. Any changes or cancellation of orders can be made within 3 (three) hours from confirmation of the order on the web on the contact e-mail address: shop@sensor.si.
Dispatch: sensor.si prepares and dispatches the goods within the agreed time.
The right to withdraw from the purchase, return the goods
The consumer has the right to notify the company at the contact e-mail address shop@sensor.si within 14 days of receiving the goods, that he withdraws from the contract or order, without having to give a reason for his decision. The only cost charged to the consumer in connection with withdrawal from the contract is the cost of returning the goods. The goods must be returned to the seller no later than 30 days after the notification of withdrawal from the contract (purchase).
The received goods must be returned undamaged and unchanged, unless the goods are damaged through no fault of the consumer.
Refunds will be made as soon as possible, but no later than within 14 days of receiving the notice of withdrawal from the contract. Payment refunds are made to the customer's TRR.
Complaints
Complaints will be considered if the provider did not comply with the order agreement (did not deliver the ordered product or only delivered it damaged). The provider undertakes to eliminate the mentioned errors in the shortest possible time.
The provider reserves the right to reject the complaint in the following cases:
- if no invoice is attached,
- if the user has used the goods indefinitely until the withdrawal from the contract,
- if the damage or defect is due to the fault of the consumer.
Delivery
Sensor.si will send the goods in stock via the contractual partner in time of 3-5 working days. In the event that the goods are not in stock, the delivery time is around two to five weeks.
The contract partners for the delivery of items are Post of Slovenia or DPD, but the provider reserves the right to choose another delivery service, if this will allow him to complete the order more efficiently.
Safety
The provider uses appropriate technological and organizational means to protect the transfer and storage of personal data, orders and payments.
Protection of personal data
The provider undertakes to protect all private data of the user in accordance with the provisions of the Personal Data Protection Act (ZVOP-1) and the Privacy and Cookie Protection Policy. All personal data of the user of the online store are confidential and will not be forwarded to unauthorized persons under any circumstances.
Most pages in the online store can be visited without having to reveal your personal information, such as name, address and email address. Nevertheless, some information is obtained automatically using cookies and web signals ("pixel tags"), standard tools in the web industry. The use of cookies and web signals makes it possible to identify the individual IP address, the type of browser used by the website visitor and the general activity of the visitor online.
In order to make a purchase in our online store, it is necessary to collect some of your personal data. We do not pass on the data you provide to third parties, except for the purpose of confirming the validity of the purchase and delivery of the products. The provider implements all necessary measures to protect the confidentiality of personal data in accordance with ZVOP-1.
By making a purchase in the online store, you expressly agree that your personal data that you provide when ordering (name, surname, address, e-mail address, telephone) will be stored and used exclusively for the purposes of fulfilling the order, and your e-mail address may be used for direct marketing our same or similar products or services as you purchased in the online store.
Disclaimer
The provider is not responsible for the use of the online store and for any damage caused by the use of the online content located there. The provider makes every effort to ensure that the information published on its pages is up-to-date and correct. Nevertheless, product features, delivery dates or prices can change so quickly that the provider is unable to correct the information on the website. In such a case, the provider will inform the customer about the changes and allow him to withdraw from the order or replace the ordered product.
Although the provider tries to provide accurate images of the products for sale, all images should be taken as symbolic and do not guarantee the characteristics of the product.
Legal notice
The online store is owned by Sensor d.o.o., which also manages the online store. The contents published on the website are the property of Sensor d.o.o. and its contractual partners and may be used for non-commercial purposes, where they must retain all copyright warnings and therefore may not be copied, reproduced or distributed in any other way without the permission of Sensor d.o.o..
Sometimes it happens that we cannot guarantee the complete accuracy and reliability of all published data. We will take all warnings seriously and immediately correct the published information.
We do not assume responsibility for any consequences arising from the use of information published on this website or temporary non-operation of the website and thus the online store.
We reserve the right to make daily changes to content, errors in prices and written text. By using the online store, the customer confirms that he accepts the described conditions and agrees with them.
Disputes
Any disputes are resolved amicably. If a mutual agreement is not reached, disputes are resolved at the competent court in Maribor.
The provider complies with applicable consumer protection legislation, obligation regulations and other regulations governing the offering of goods and services via the World Wide Web. The provider makes every effort to fulfill its duty to establish an efficient system for dealing with complaints and to designate a person with whom, in case of problems, the buyer can contact by phone or e-mail. Complaints can be submitted via e-mail info@sensor.si or to the postal address Sensor d.o.o., Prevorškova ulica 8, 2000 Maribor or in person at the provider's address.
Within eight working days, the provider will confirm that it has received the complaint and inform the website user how long it will take to process it and will keep him informed about the progress of the procedure.
The provider is aware that an essential feature of a consumer dispute, at least as far as judicial resolution is concerned, is its disproportion between the economic value of the claim and the costs incurred in resolving the dispute itself. This is also the main obstacle for the consumer not to initiate a dispute before the court. Therefore, the provider makes every effort to resolve any disputes amicably.
Online shop operator
The operator of the Sensor online store on the website www.sensor.si is Sensor d.o.o., Prevorškova ulica 8, 2000 Maribor.
Operator information:
Sensor d.o.o., Prevorškova ulica 8, 2000 Maribor.
Registration number: 5301203
Tax number: SI95826793
Phone: +386 (0) 2 613 18 31
Email: info@sensor.si
Maribor, 1.8.2020
